Shipping policy

 

We offer free shipping on orders above $75 to Australia, New Zealand and Canada as well as UK for orders over £39.(amount calculated on goods cost only in local currency and does not include taxes or other fees and charges if any) 

Our standard flat rate postage offer applies to all orders under therse amounts.

Australia AUD $7.95 (Express AUD$14.95)

New Zealand NZ $9.95 (Express NZ$21.95)

Canada C$16

UK £10

Postage fee is per order. There is no additional cost for multiple items that are included in the same order.

Express Post is available to select at checkout for orders sent within Australia and NZ.

Orders are normally posted daily Monday to Friday, except Victorian Public Holidays.

All orders are packed and posted within 2 business days, on a first in, first out basis.

Please note, Express Post does not mean priority packing, it is a priority postage service.

My Craft Genie is located in Victoria, Australia and all items are posted from Bayswater, postcode 3153 which is within the Melbourne Metro Express Post delivery network. Please see the Australia Post website for more specific delivery timeframes. 

All international orders are sent via standard international post which includes tracking and insurance. Please contact us or refer to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for estimated delivery times.

If you have any concerns or queries regarding delivery of your order, please contact us.

For urgent orders requiring ASAP dispatch, please contact us prior to placing an order.